Contact information
Contact Information
Welcome to KitchenGrid – We're Here to Help
At KitchenGrid, we believe that a practical kitchen starts with thoughtful organisation. Whether you are looking for a convenient way to arrange your favourite seasonings or want to keep plates and dishes neatly organised beside your sink, we want your shopping experience to be simple and enjoyable.
We value our customers and welcome questions, feedback, and requests for assistance. If you need help with a product, an existing order, delivery information, or a return, our customer service team is here to help.
1. Business Information
Business Name: KitchenGrid
Website: www.dovellianova.com
Business Address:
16 Carnarvon Street
Lang Lang, VIC 3984
Australia
Customer Service Email:
help@dovellianova.com
2. Customer Service Contact
For all general questions and order-related enquiries, please contact:
Email is our primary customer service contact channel. When contacting us about an existing purchase, please include your order number so that we can identify the transaction and provide more relevant assistance.
3. How We Can Assist You
Our customer service team can help with a range of shopping and product-related enquiries.
Product Information
If you would like to know more about our seasoning jars or dish racks, you can contact us with questions about:
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Product dimensions and capacity.
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Available designs and configurations.
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Materials and finishes.
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Lid and storage features.
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Dish rack assembly requirements.
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Cleaning and maintenance instructions.
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Product compatibility and intended use.
We recommend reviewing the individual product description before purchasing, as specifications may differ between models.
Order Assistance
If you need help locating an order, checking order details, or correcting information before dispatch, please send us your order number and a short description of the issue.
Shipping and Delivery
For questions about delivery charges, tracking details, delayed parcels, or delivery problems, our team can help review the available information.
Returns and Refunds
If a product arrives damaged, is different from what you ordered, or does not meet your expectations, please contact us to discuss the appropriate next steps.
For return requests, we recommend contacting us before sending any products back.
Website and Checkout Support
If you experience difficulty browsing our website, adding products to your cart, or completing checkout, please describe the problem and include a screenshot if helpful.
Customer Feedback
We welcome suggestions and comments about our products and website. Your feedback helps us understand what customers value and where our shopping experience can be improved.
4. Information to Include in Your Enquiry
To help us handle your enquiry efficiently, please provide the following information where relevant:
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Your full name.
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Your order number.
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The email address used during checkout.
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The product name.
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A brief description of your enquiry.
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Photographs or screenshots, if they help explain the issue.
For your security, please do not send complete payment-card numbers, card security codes, passwords, or other sensitive financial credentials through ordinary email.
5. Business Correspondence Address
Our listed business address is:
KitchenGrid
16 Carnarvon Street
Lang Lang, VIC 3984
Australia
Please note that this is our listed business address. It should not automatically be treated as a returns-processing facility or a location for walk-in customer service.
If you need to return a product, please contact us first and follow the return instructions provided by our team.
6. Our Customer Service Commitment
We aim to make every interaction with KitchenGrid clear, helpful, and respectful.
Whether you are asking a simple question about seasoning jar capacity, checking whether a dish rack will suit your kitchen space, or requesting help with an order, we appreciate the opportunity to assist.
We understand that reliable customer service is just as important as practical products. We will make reasonable efforts to review your enquiry and provide a suitable response.
Thank you for choosing KitchenGrid. We appreciate your support and look forward to helping you create a more organised and functional kitchen.
7. Visit Our Online Store
Explore our available kitchen organisation products at:
For all customer service enquiries: