Shipping policy
Shipping Policy
Effective Date: 10 November 2026
At KitchenGrid, we want your kitchen organisation products to arrive safely and in good condition, ready to help you create a more practical and orderly space.
Whether you are purchasing seasoning jars to organise your favourite spices or a dish rack to make better use of your sink area, we aim to make the delivery process clear, convenient, and transparent.
This policy explains how shipping fees are calculated, how orders are prepared, what happens after dispatch, and how we handle delivery problems.
1. Shipping Rates
KitchenGrid offers the following shipping arrangement for orders placed through www.dovellianova.com:
Free Shipping
Orders with a qualifying merchandise subtotal of $10.00 or more are eligible for free shipping.
Orders Below $10.00
Orders with a merchandise subtotal below $10.00 incur a flat shipping charge of $5.99.
The applicable shipping charge will be displayed during checkout before payment is completed.
The stated amounts are in USD, as specified for our store policies. Please check the currency shown at checkout. If the store charges in AUD, the policy and checkout amounts must be updated to reflect the actual transaction currency.
Any applicable GST or other charges will be displayed in accordance with Australian legal requirements.
2. Order Processing
After you submit an order, the order information is received by our store and prepared for fulfilment.
The process may include:
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Confirming the order details.
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Reviewing payment authorisation.
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Checking product availability.
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Preparing the selected seasoning jars, dish racks, and other ordered products.
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Packaging the items appropriately.
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Arranging dispatch with the relevant delivery carrier.
Processing time is separate from delivery transit time.
Orders may require additional processing time during weekends, public holidays, promotional periods, or unusually busy shopping periods.
For fragile items, such as glass seasoning jars, suitable protective packaging may be used to reduce the risk of damage during transit.
3. Delivery Timeframes
Any estimated delivery timeframe shown on the product page, during checkout, or in your order confirmation should be reviewed before completing your purchase.
Delivery times may vary according to:
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Your delivery postcode and location.
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Carrier schedules and service availability.
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Public holidays and weekends.
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Seasonal order volumes.
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Weather and transport disruptions.
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Incorrect or incomplete address information.
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Other circumstances outside our reasonable control.
Unless expressly stated as guaranteed, delivery estimates are provided as guidance and are not absolute delivery promises.
We will comply with applicable Australian consumer law regarding supply within the agreed or legally required timeframe.
4. Tracking Information
Where tracking is available, we may send tracking details to the email address provided during checkout.
Once a parcel has been dispatched, the carrier's tracking system may take time to display the first update.
Customers can use the tracking information to monitor the progress of their delivery.
If you have not received tracking details or need help understanding a tracking update, please contact help@dovellianova.com and include your order number.
5. Delivery Address Accuracy
Customers are responsible for entering complete and accurate delivery details.
Before submitting an order, please check:
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Recipient name.
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Street number and street name.
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Apartment, unit, or business details.
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Suburb or town.
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State or territory.
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Postcode.
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Country.
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Any additional delivery instructions.
If you discover an error after placing your order, contact us immediately.
We will make reasonable efforts to correct the address if the parcel has not yet been dispatched. Once it has entered the carrier's network, changes may no longer be possible.
Any additional costs arising from an incorrect address will be handled according to the circumstances and applicable law.
6. Packaging and Product Protection
Different kitchen organisation products may require different packaging methods.
Seasoning jars may require additional cushioning or protective materials to reduce the risk of breakage. Dish racks may need to be secured to prevent components from shifting during transportation.
We aim to package orders appropriately for their product type and delivery method.
If a parcel arrives with visible external damage, customers are encouraged to photograph the packaging before discarding it. These photographs may help us investigate the delivery issue.
7. Missed Deliveries
If nobody is available to receive a package, the carrier may follow its own delivery procedures.
Depending on the delivery service and location, the parcel may be:
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Left in a location considered safe by the carrier.
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Taken to a collection point.
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Held at a local depot.
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Scheduled for another delivery attempt.
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Returned to the sender.
Please check any delivery notifications or collection instructions provided by the carrier.
8. Delayed Deliveries
We understand that delivery delays can be inconvenient, especially when customers are preparing their homes or reorganising their kitchens.
If your parcel appears delayed, first review the latest tracking information.
If the delivery estimate has passed or tracking has not changed for an unusually long period, contact us with your order number.
We will review the available information and, where appropriate, contact the relevant carrier or fulfilment provider.
If we cannot supply your order within the agreed or legally required timeframe, we will provide any notice and options required under applicable law. Depending on the circumstances, this may include cancellation and a refund.
9. Lost, Damaged, or Incorrect Shipments
If a package appears to be lost, arrives damaged, or contains the wrong product, please contact us as soon as reasonably possible.
Examples include:
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Broken seasoning jars.
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Cracked containers or damaged lids.
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Bent or incomplete dish racks.
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Missing components.
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Incorrect products.
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A parcel marked as delivered that cannot be located.
Please include your order number and a clear explanation of the issue. Photographs may assist with our investigation.
We will review the circumstances and arrange an appropriate solution in accordance with the Australian Consumer Law.
Your consumer rights are not removed simply because a third-party carrier was involved in the delivery.
10. Multiple Shipments
In certain circumstances, products within one order may be dispatched separately due to stock availability, fulfilment arrangements, or packaging requirements.
Where this happens, tracking details may be provided separately for each parcel.
We will not introduce an undisclosed additional shipping fee after checkout merely because an order is split into multiple packages.
11. Shipping Destinations
The delivery destinations available for your order will be displayed during checkout.
If your address cannot be selected, we may not currently be able to deliver to that location.
Any destination restrictions or additional delivery conditions should be reviewed before completing your purchase.
12. International Deliveries
If international shipping is offered, customs procedures, import duties, taxes, and local delivery restrictions may apply.
Any charges payable by the customer should be handled in accordance with the checkout information and applicable law.
International deliveries may take longer because of customs processing, transportation arrangements, and local carrier schedules.
13. Contact Us About Shipping
For questions about shipping fees, tracking information, delivery delays, or damaged parcels, please contact:
KitchenGrid
16 Carnarvon Street
Lang Lang, VIC 3984
Australia
Email: help@dovellianova.com
Website: www.dovellianova.com
Please provide your order number and the email address used at checkout so that we can locate your purchase.
14. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in carriers, fulfilment arrangements, delivery services, or legal requirements.
The latest version will be published on our website with its effective date.
Any updates will remain subject to applicable consumer protection laws and will not remove rights relating to orders already placed.