Privacy Policy

Effective Date: 10 November 2026

At KitchenGrid, we understand that trust is an important part of online shopping. When customers order kitchen storage products, they share personal details that help us process payments, prepare orders, arrange delivery, and provide customer support.

We take the handling of that information seriously.

This Privacy Policy explains how KitchenGrid may collect, use, store, disclose, and protect personal information through www.dovellianova.com and related customer service communications.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to our business.

1. Information We Collect

The type of information we collect depends on how you use our website.

Personal and Contact Information

When you place an order, submit an enquiry, or use certain website features, we may collect:

• Full name.

• Email address.

• Telephone number, if provided.

• Billing address.

• Delivery address.

• Order reference and transaction information.

• Customer service correspondence.

• Feedback, reviews, and other information you voluntarily submit.

Purchase and Order Information

To manage purchases and customer service requests, we may collect:

• Products purchased, including seasoning jars and dish racks.

• Product quantities and order dates.

• Order numbers.

• Purchase totals and delivery charges.

• Payment status.

• Shipping and tracking information.

• Return, exchange, and refund records.

Payment Information

Payments are processed through the payment options and payment service providers made available at checkout.

Depending on the payment method, we may receive transaction references, payment confirmations, billing information, and limited payment-related details.

We do not intend to store complete payment-card numbers or card security codes on our own systems. Sensitive payment information is handled by the relevant payment provider under its own security arrangements.

Technical and Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages viewed and links selected.

• Time and date of visits.

• Referring website information.

• Website interaction and performance data.

• Cookie identifiers and similar technical information.

This information helps us understand how visitors use our store and identify opportunities to improve website performance.

2. How We Collect Information

We may collect personal information through the following methods.

Directly from You

For example, when you:

• Complete an online purchase.

• Enter billing or delivery details.

• Contact customer support.

• Submit a product enquiry.

• Request a return or refund.

• Subscribe to promotional emails.

• Submit a review or feedback.

Automatically Through Website Technologies

Cookies, server logs, analytics tools, and similar technologies may collect certain technical information during your visit.

Through Service Providers

We may receive relevant information from payment processors, delivery carriers, website platforms, and fulfilment partners involved in completing your transaction.

3. How We Use Personal Information

We may use personal information for purposes reasonably connected with operating KitchenGrid.

Order Processing and Fulfilment

• Confirming and processing purchases.

• Verifying payment status.

• Preparing seasoning jars and dish racks for dispatch.

• Arranging delivery.

• Sending order confirmations and tracking updates.

• Managing refunds, exchanges, and replacements.

Customer Service

• Answering questions about product dimensions, materials, and features.

• Responding to order enquiries.

• Investigating delivery problems.

• Handling product-quality concerns.

• Managing returns and complaints.

Website Operation and Improvement

• Maintaining the website.

• Improving product presentation.

• Understanding browsing patterns.

• Troubleshooting technical issues.

• Improving navigation and checkout functionality.

Security and Fraud Prevention

• Detecting suspicious transactions.

• Preventing unauthorised access.

• Protecting customers and website systems.

• Investigating possible fraud or misuse.

Business Administration and Legal Compliance

• Maintaining transaction records.

• Meeting applicable accounting and tax obligations.

• Responding to lawful requests.

• Managing disputes and legal claims.

• Enforcing our website policies.

Marketing Communications

Where permitted by law, we may use your contact details to send product updates, promotional information, and store announcements.

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential functions and improve the browsing experience.

These technologies may help us:

• Remember shopping-cart contents.

• Maintain checkout functionality.

• Remember selected preferences.

• Measure website traffic.

• Understand product-page engagement.

• Evaluate marketing performance.

• Identify technical problems.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart features, checkout, or other website functions.

Where required by applicable law, we will provide appropriate information and choices concerning non-essential tracking technologies.

5. Disclosure of Personal Information

We may disclose relevant personal information to service providers where necessary to operate our online store.

These providers may include:

• E-commerce platforms and website hosting providers.

• Payment processors and financial service providers.

• Shipping carriers and fulfilment partners.

• Customer support and email service providers.

• Analytics and website performance providers.

• Fraud-prevention and cybersecurity services.

• Accountants, auditors, and legal advisers.

We aim to share only the information reasonably necessary for the relevant service.

We may also disclose information where required or authorised by law, including to respond to lawful requests, protect our legal rights, or investigate suspected fraud or security incidents.

6. Overseas Disclosure

Some technology providers, payment processors, or other service partners may store or process personal information outside Australia.

Where personal information is disclosed overseas, we will take the steps required by applicable privacy laws, where those laws apply.

The countries in which information may be processed will depend on the actual service providers and systems used to operate our store.

7. Australian Privacy Rights

The Privacy Act 1988 does not apply to every Australian small business. Its general coverage depends on statutory requirements, including business turnover and certain exceptions.

Where the Act applies to KitchenGrid, individuals may have rights under the Australian Privacy Principles, including the ability to:

• Request access to personal information we hold.

• Request correction of inaccurate or outdated information.

• Make a complaint about the handling of personal information.

• Receive information about how a privacy complaint is managed.

To submit a privacy enquiry or request, email help@dovellianova.com with the subject line “Privacy Request.”

We may need to verify your identity before responding. Requests will be handled in accordance with applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected or as required by law.

For example, order and transaction records may need to be retained for accounting, taxation, dispute resolution, and business administration.

When information is no longer required, we will take reasonable steps to delete, de-identify, or securely dispose of it, subject to legal retention requirements.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Our security measures may include access controls, secure service providers, technical monitoring, and appropriate internal procedures.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should avoid sending passwords, full payment-card details, or card security codes through ordinary email.

10. Children's Privacy

Our website is intended for general retail customers and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child in circumstances requiring parental consent, we will take appropriate steps in accordance with applicable law.

11. Third-Party Websites

Our website may contain links to external websites, payment services, social media platforms, and delivery tracking pages.

Those services may have separate privacy policies and data-handling practices. KitchenGrid does not control independent third-party websites.

We encourage customers to review third-party privacy information before submitting personal details through an external website.

12. Direct Marketing

If you subscribe to promotional communications, we may send emails about products, new arrivals, store information, or special offers.

You may unsubscribe at any time by using the unsubscribe link or contacting help@dovellianova.com.

We may still send necessary transactional communications, including order confirmations, delivery notices, refund updates, and responses to customer enquiries.

Commercial electronic messages will be handled in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth), where relevant.

13. Privacy Complaints

If you believe that KitchenGrid has mishandled your personal information, please contact us and explain your concern.

We will review your complaint and respond in accordance with applicable legal obligations.

Where the Privacy Act applies and you remain dissatisfied after our response, you may be able to raise the matter with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers, or legal requirements.

The latest version will be published on this page with a revised effective date.

15. Contact Information

KitchenGrid
16 Carnarvon Street
Lang Lang, VIC 3984
Australia

Email: help@dovellianova.com
Website: www.dovellianova.com

For questions about the collection, use, storage, or protection of your personal information, please contact our team.